Visionary leader with 30 years of corporate experience, working across 84 countries in 3 different industries – Airlines, Telecommunications and Utilities. Deeply invested in people development and coaching with an interest in furthering academic knowledge and contribution. Passionate about transforming customer experience through people, having led large transformation programmes in the UK and globally. Currently pursuing a PhD in Leadership, Organisation and Behaviour from Henley Business School (expected to finish in 2027). 

Executive coaching skills at C-suite and senior management level with 850+ hours since coaching certification from Henley with an additional 700+ hours prior. 

Board-level and senior leadership skills as executive and non-executive director, with experience of strategy development and implementation, stakeholder management, digital, customer experience and culture transformation, organisational design and  operations management. Led transformation programmes delivering over £7m in incremental value and raised and maintained employee engagement scores of 84-97% and improved customer satisfaction scores by >30% in 6 months

Facilitation and Training skills including the design and delivery of over 800 + workshops, masterclasses, online training and face-to-face training on leadership, coaching, change/stakeholder management from mid level to CEO/Board level. BQF qualified Change Master-practitioner

Mentoring for several institutions such as BA, BT, Warwick Business School and S.T.E.M for over 10 years. Mentored 40+ people at different levels/cultures: MBA students, school students, business leaders and entrepreneurs in developing countries. 

Speaking at conferences and events on topics like flow (University of Reading), customer experience (UK industry meetings, 2011-2021) and mindfulness (Indian Society for Applied Behavioural Science, 2021)